Front Office Management

Auditing, Appraisal
Full Support for all shifts and service performances, e.g. check-in / check-out / night audit / concierge / porter
Process optimisation of all front office operations
Reservations Management Training
Yield Management Training
Telephone Training
Communication Training
Preparation / implementation or using of company SOP’s (Standard Operating Procedures) and job descriptions
EDP Training (Fidelio, Office, etc.)
Team Training
Guest satisfaction "care in-house"
Emergency Training
Report summary and determining follow up’s

Housekeeping Management

Auditing, Appraisal
Full support for all shifts and service performances / duties
Floor organisation
Establish or optimize effectiveness of storage rooms and offices
Development of a general cleaning master plan
Cleaning management for public areas
Organisation of the inventory
Room cleaning management
Process and organisation in the laundry room
Necessary technical equipment
Material planning and storage for supplies and equipment
Employee training and team scheduling
Preparation / implementation or usage of the company’s SOPs (Standard Operating Procedures) and job descriptions

Project guidance and coordination of the front office area and housekeeping
Project guidance and coordination of IT/EDP and Entertainment / Events / Animation provided through our partner
Construction in progress management
Development of inventory and material lists for the above areas
Development of employee work schedules and employee budgets
Define operational standards / manuals (SOP’s) for the Front Office and Housekeeping from 4**** to 5***** Superior
Acquisition and casting new employees
Training employees for the above mentioned areas
Implementation of operation management